Payment Policy

 Payment Policy

1. Accepted Payment Method:

• We only accept payments through PayPal. This ensures a secure and straightforward transaction process for all our customers.

2. Payment Process:

• Upon placing an order, you will be redirected to PayPal to complete the payment.
• You may use your existing PayPal account to pay, or you can choose to pay with a debit or credit card through PayPal without needing to create an account.

3. Payment Timing:

• All payments must be completed at the time of purchase.
• Orders will not be processed or shipped until full payment has been received and verified by PayPal.

4. Currency:

• All transactions are processed in USD, and any applicable conversion fees or charges will be the responsibility of the customer.

5. Payment Security:

• PayPal provides robust security measures to protect your financial information. We do not store any of your payment details on our servers.

6. Payment Issues:

• If you experience any issues with payment processing, please contact PayPal directly for assistance.
• For any questions related to your order or billing, please contact our customer service team at live chat or service@hotoneaudio.com.

7. Refunds and Cancellations:

• Refunds will be processed through PayPal to the original method of payment.
• Please allow 3-7 business days for the refund to reflect in your PayPal account.

8. Changes to Payment Policy:

• We reserve the right to modify this payment policy at any time. Any changes will be posted on this page and will take effect immediately.